With all the great posts I've seen around TEO 3.0, I was a little surprised (pleasantly) to see Rick Segal center his post around my customer support. I'm glad that it's noticed because I do try really hard to have a good relationship with my customers and provide one-on-one support.
By the way, I am looking for a new remote desktop solution to allow me to remote into customer PC's. Any suggestions? I have been using FogCreek's CoPilot but in the last few weeks it can barely hold a connection, doesn't play nicely with Windows OneCare, and now it's crashing every time I try to connect (even on a completely different machine) so I think I need to find an alternative.
Update: I was contacted directly by FogCreek tech support through my blog. That's good customer service! Anyhow, Tyler, the rep, acknowledged the disconnect problem was on their end which have been fixed. As for other stuff, well I was so impressed that I'm sticking with CoPilot and deal with it while they improve the interaction with OneCare.